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View Full Version : My experience with Himal travel agents..? Your views please...



Hellolondon
9th December 2007, 16:39
Sufering customer of Himal travel agent ???? It's my experice...I was at the the airport to drop my friends (09 Dec 2007)who bought ticket from the above named travel agent (0208 7953344) who places Big ads on Nepalese News papers for the business...They sent them e-ticket but we found from the airport it was paper ticket so we are advised to go to the counter for the advice...there were few more guys were there having the same problem. Than sudenly phone rang, It was from the agent...and said they cannot provide the ticket today cause..It's sunday ... wont be able to collect ticket....I got an accident....so and so... giving many excuses on separate phones.What a good services? Few customer went on the same plane buying another ticket at the airport few had to go back home. Is this the way the travel agents operates for our people? Are they reliable for our people? How many more hasslle they will giove us in the future if we don't act now?

May I request your views as well so that we can rise our views against those dossy travel agent and make aware to the good travel agent, so that all customer get their service as a customer.


Thank you


Hellolondon

suraj
9th December 2007, 21:21
anyone trying to book flights, always check if the agent is ATOL (http://www.caa.co.uk/default.aspx?catid=1080&pagetype=90)
licensed or not.
ATOL protects you from losing your money or being stranded abroad.

suraj
13th December 2007, 19:55
hi there,
you wrote that some nepalese papers in the uk had been publishing himal travel's adverts. can you tell which papers were they? coz you MUST tell let those editors know about it otherwise they will keep on publishing without knowing the company's background.

be careful, there is no such company registered in the UK as "Himal Travel" unless it's registered as a trading name under some other company name in which case himal travel would be legally obliged to declare so whevever it publishes to general public. anyone as a consumer has a right to demand such matters.

sushil
22nd December 2007, 10:44
22 December2 007
As many as 40,000 holiday makers have been affected by the liquidation of a travel company, with many Christmas and New Year breaks cancelled......read more thru the following website link:

http://news.bbc.co.uk/1/hi/england/gloucestershire/7157085.stm

Hellolondon
2nd January 2008, 10:41
The blame must got to the Quatar Airways, who authorised to sell their tickets bia rouge agents who neither is a register nor wre working for the cutomers.I was quite surprised to know that Nepalese who held tickets were also refused to allow to travel by the airlines cause they might have overbooked...or we nepalese is low class traveller...Please help us to nominatinating ... naming and shaming those people ..they may come in any name and form again so that we can eliminate its root. Good News is the office has been closed by the police and a person appereared to be was Pakistani was arrested in connection with the issue


thanx

suraj
13th February 2008, 22:14
hello friends,

today i read nepalese newspaper (Nepali Sandesh, Year-4, Issue 20) and noticed a small advert for fly to nepal and hong kong by "World Travel Ltd" with its couple of telephone numbers starting with 0844 and 0871....there is no address?? no contact person's name?? no details about its license.....

i checked CAA's website (pls see my earlier posting for its website) but this "World Travel Ltd" is NOT listed there and i am worried if it is licensed to protect passengers money paid for to purchase air tickets through another ATOL holder company.

be aware if anyone intending to purchase tikckets through that company, ask them its company address & ATOL details first, check and verify the given details with CAA website or call them if in doubt. Then only make your decision whether to buy ticket or not.

Nepalvision
14th February 2008, 07:53
Sorry to know about you problem, we need to stop this kind of activity, this is a fraud, and fraud is a serious crime in UK, Contact -
Serious Fraud Office
Elm House
10-16 Elm Street
London
WC1X 0BJ
Tel: 020 7239 7272 (Switchboard)
Fax: 020 7837 1689
public.enquiries@sfo.gsi.gov.uk

i am sure you get your money back

Nepalvision
14th February 2008, 08:13
0844 and 0871 number's are there to charge you extra money in your call and they will make money out of it so don't call any numbers like that, to understand premium rate number please read advert carefully, they might have information about charge, if not google that number in websites to find out..
Good Luck

Hellolondon
16th February 2008, 19:26
Thank you all,
specially Admin, Suraj and Nepalvison for your valued opinion, time and info for the topic. We hope no one will be fooled by those people again..we are trying our best to alert the people and meantime I will speak to the Nepalese Sandesh to find out about the World Travel Ltd and comeback to you.


Thank you again

centralia2006
9th September 2008, 07:52
mero sathi haru ko pani almost 2 thousand pound kai diyoo .... i think it's in south haroow hola. i dont know whats the name of it but they are refusing to give back the money. my frens went to airport for a flight only to find that their ticket wasn't valid ... so they had to come back and asked for refund but . baba. i think THAT AGENCY CHAI SOUTH HARROW, LONDON MA CHA. .. INTERNET PANI CHA...BE CAREFUL.. DONT BUY TICKET FROM THERE. DUB LA DUB LA..http://TAI HOO.. BE CAREFUL. NEXT TIME, I WILL FLASH ALL THE DETAIL.. THIS IS TRUE HAI..

jenish
9th September 2008, 08:59
Its not worth taking risk just to save few pounds. I would advise people to go to the high street agencies or legitimate website like British, Quatar, Gulf etc.
Because of our past courrepted government and Nepal Airlines' management team, Nepalese people throughout the world are suffering! We must raise this issue to our new government...
let me know your views.

Jenish,
Oxford

suraj
9th September 2008, 13:37
you know who is that crook? it's here:
http://www.sajha.com/sajha/html/images/humor/ACFE25.jpg

suraj
12th September 2008, 09:15
hellow all,

For all of us, it is very important to note "NEVER EVER BOOK AIR TRAVEL HOLIDAY WITH ANY TRAVEL AGENT OR TOUR OPERATOR WHICH DO NOT HAVE AN "ATOL" LINCENSE.

www.xl.com went bust today 12th Sept 2008 - very sad indeed!
Look what it says in its website, especially the titled "Customers booked with XL Airways Through XL.com or XL Call Centres"


XL Leisure Group Plc, XL Airways UK Limited, Excel Aviation Limited, Explorer House Limited, Aspire Holidays Limited, Freedom Flights Limited, Freedom Flights (Aviation) Limited, The Really Great Holiday Company plc, Medlife Hotels Limited, Travel City Flights Limited, Kosmar Villa Holidays plc – All in Administration (the Companies)

On 12 September 2008, Alastair Beveridge, Nick Cropper, Simon Appell and Stuart Mackellar were appointed as Joint Administrators of the Companies by the Court.

The Companies entered into Administration having suffered as a result of volatile fuel prices, the economic downturn, and were unable to obtain further funding.

The Joint Administrators cannot continue trading the business and therefore all flights operated by the Companies have been immediately cancelled and the aircraft grounded. Going forward, the Joint Administrators are unlikely to be able to trade the business or operate the aircraft.

All passengers who have yet to commence their travel should make alternative arrangements as detailed below.

France and Germany
The French and German divisions of the XL Group continue to trade as usual.

Customers booked with XL Leisure Group ATOL tour operators
The following tour operators held Air Travel Organiser’s Licenses (ATOL) and customers that purchased air holidays and flights from them will be ATOL protected. Full details are on the Civil Aviation Authority's (CAA) ATOL website (www.atol.org.uk):

The Really Great Holiday Company PLC - ATOL 3827
Trading as: Cruise City, Excel Holidays, The Florida Skytrain, Transatlantic Vacations, Travel City Direct and Travel City International
Kosmar Villa Holidays PLC - ATOL 1760
Trading as: Kosmar Holidays

Freedom Flights Limited - ATOL 5296
Trading as: Freedom Flights
Aspire Holidays Limited - ATOL 6536
Trading as: Aspire Holidays
Customers currently abroad
You should be able to stay in your hotel or villa and complete your holiday. In most cases, your accommodation provider will be paid direct by the CAA so you will not incur any additional expenses. If you need to make any payments for items like hotels or transfers, you should obtain a receipt as far as possible. The CAA will be able to consider claims for refunds for these amounts.

A flight will be arranged to bring you home by the CAA. You can check with your holiday representative for information about any changes to your flight arrangements, or check on the ATOL website (www.atol.org.uk). For those customers in particular distress please contact the CAA’s help line on telephone number +44 (0) 2891 856 547.

Customers with advanced bookings but yet to travel
All passengers who have booked through a travel agent should contact that agent in the first instance who will be able to assist you in making a claim on ATOL. If you booked directly with an XL Group company than please contact ATOL directly.

ATOL may be able to provide an alternative arrangement. Further information is available on the ATOL website (www.atol.org.uk).

Customers booked with XL Airways Through XL.com or XL Call Centres
Unfortunately, customers who booked either through xl.com or xl call centres are not ATOL protected. Consequently, you will be ineligible for a refund from ATOL in respect of your flight.

Customers currently abroad
The CAA will be able to make arrangements for your return journey. As you fall into an unprotected category of customers you will be invoiced a fee on your return to the UK. Please check on the ATOL website (www.atol.org.uk) for details or go to the local airport ticketing desk where they will be able to make arrangements and inform passengers of the likely costs.

Alternatively, you may be able to find a flight better suited to your needs by making your own, independent arrangements to return home. The CAA is not in a position to cover the costs of your own arrangements. For all new bookings please ensure you retain your receipts.

If you are owed money as a result of incurring costs to return to the UK please send details of the amount owed to you by the Companies to Kroll Limited, Wellington Plaza, 31 Wellington Street, Leeds LS1 4DL.

Customers should check their travel insurance policy since it may provide cover for airline or accommodation failure. The type of protection provided may also vary depending on the type of policy taken out. A policy may cover the complete or partial cost of the original tickets or accommodation purchased.

If you paid by credit card, you may be protected by Section 75 of the Consumer Credit Act 1974. If you paid by Visa debit card you may also have some protection. You should check with your card issuer for further advice.

In the event that you wish to organise your own return travel, detailed below are a list of potential alternative carriers:

First Choice – 0871 200 7799
Thomas Cook – 0870 750 0119
Thomson – 0871 231 5938
Further information can be obtained from the Administrator’s help line as follows:

From the UK – 0800 068 8991
From Abroad - + 44 208 242 4783
Customers with advanced booking but yet to travel
All flights have been cancelled and will not be rescheduled.

Customers of Medlife Hotels
Unfortunately, customers who booked through Medlife Hotels are not ATOL protected.

Customers currently abroad
You may be able to stay in your accommodation and complete your holiday. Please contact your relevant travel agent.

Customers with advance bookings but yet to travel
All holidays through Medlife Hotels have been cancelled and the Joint Administrators are not in a position to refund you in respect of these cancelled holidays.

If you are owed money as a result of a cancelled holiday please send details of the amount owed to you by the Companies to Kroll Limited, Wellington Plaza, 31 Wellington Street, Leeds LS1 4DL.

Customers should check their travel insurance policy since it may provide cover for accommodation failure. The type of protection provided may also vary depending on the type of policy taken out. A policy may cover the complete or partial cost of the original tickets or accommodation purchased.

If you paid by credit card, you may be protected by Section 75 of the Consumer Credit Act 1974. If you paid by Visa debit card you may also have some protection. You should check with your card issuer for further advice.

Press Related Enquiries
All press related queries concerning the Companies Administration should be redirected to the Kroll Press Office on 0207 973 5995.

All press enquiries concerning ATOL protection should be directed to the CAA Press Office on 0207 453 6030.

The affairs, business and property of the Companies are being managed by the Joint Administrators A P Beveridge (ICAEW), M N Cropper (ICAEW), S J Appell (ICAEW) and S C E Mackellar (ICAS). The Joint Administrators act as agents of the Companies and without personal liability.

Alastair Beveridge, Simon Appell and Nick Cropper are all licensed by the Institute of Chartered Accountants of England and Wales. Stuart Mackellar is licensed by the Institute of Chartered Accountants of Scotland.

Aarush
12th September 2008, 19:10
dear all,
i found this one very useful.
thank you all for sharing your nice views...